Issue link: http://pgaofcanada.uberflip.com/i/892321
present) WORK EXPERIENCE: years Ontario) deploying an innovative aggressive system to drive financial results Director of Golf (Etobicoke, Ontario promoting building listening and contributing to with senior staff Membership University, Professional 2005): CAREER MAP MILES MORTENSEN VOLUNTEER ROLES: Director – Atlantic Zone Board, PGA of Canada (2016 – present) Committee Member – Make-A-Wish Foundation, Atlantic Provinces (2016 – present) President – Golf Kamloops Golf Consortium (2009-2011) CURRENT ROLE: General Manager: The Links at Brunello YEARS IN CURRENT ROLE: 3 years WORK EXPERIENCE: 25 years CONNECT SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 5 YRS 4 YRS 3 YRS 3 YRS 3 YRS 6 YRS 1 YR 25 YEARS Assistant Turf Superintendent & Golf Shop Assistant 1992 – 1997 Banff Springs Golf Club (Banff, Alberta) Key Learnings: Basic club operations, member relations, grounds & course maintenance General Manager / Director of Golf 2007 – 2011 Tobiano Golf Inc. (Kamloops, B.C.) Key Learnings: Managing large-scale construction project, leading a large team (60 ee's), marketing club using media, organi- zation planning, lead culture chang Head Golf Professional 2003 – 2006 Banff Springs Golf Club (Banff, Alberta) Key Learnings: Managing larger, more complex operations, retail planning, budgeting, contracting with third parties, succession management General Manager 2014 – Present The Links at Brunello (Halifax, Nova Scotia) Key Learnings: Setting a golf vision, building and executing a plan for a new club, leading change, building a high-performance team, strategic marketing to acquire new members, retail business planning, policy development to support business plans Associate to Head Golf Professional 1997 – 2003 Chateau Whistler Golf Club (Whistler, B.C.) Key Learnings: Hiring and managing staff, collaborating with other club staff, dealing with volunteers General Manager / Chief Operating Officer 2011 – 2014 Southwood Golf & Country Club (Winnipeg, Manitoba) Key Learnings: Leading transition from a Tier 2 to Tier 1 club, leading staff to achieve aggressive cost-reduction targets, importance of SOPs for overall management assessing club's financial viability, collaborating with executive committees and Boards, General Manager / Director of Golf 2006 – 2007 The Ranch Golf & Country Club (Edmonton, Alberta) Key Learnings: Managing all aspects of operation, staffing, strategic marketing plan based on customer demographics, managing members and Board's expectations Education / Certification / Membership • Golf Club Management and Operations Diploma, Selkirk College, Nelson B.C. (1998) • PGA of Canada Class "A" License (2003) • Finance for Management, Golf Club Management Institute for Canada (2013) • Private Club Governance, Golf Club Management Institute for Canada (2012) • Member – Professional Golfer's Association of Canada (PGA of Canada) • Member – Canadian Society of Club Managers (C.S.C.M.)