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PGA_Career_Mapping_Report_FINAL

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CAREER MAP ALAN PALMER FOLLOW CURRENT ROLE: Director of Golf / Head Golf Professional: Shaughnessy Golf and Country Club YEARS IN CURRENT ROLE: 5 years WORK EXPERIENCE: 18 years CONNECT SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 3 YRS 2 YRS 2 YRS 2 YRS 1 YR 3 YRS 3 YRS 5 YRS 18 YEARS 8 Assistant Golf Professional 2001 – 2003 Elm Ridge Country Club (Montreal, Quebec) Key Learnings: Entry-level retail management & sales, running junior group and private adult lessons, member relations, basic club operations Associate Golf Professional 2008 – 2009 Beacon Hall Golf Club (Toronto, Ontario) Key Learnings: Managing pro shop as a business, accounting, invoicing, dealing with suppliers, driving sales, customer service, promoting services Retail & Assistant Golf Professional 2004 – 2005 Augusta National Golf Club (Augusta, Georgia) Key Learnings: Organizational, retail & inventory management requirements needed to run the Masters tournament, managing multi- ple tasks simultaneously Head Golf Professional 2010 – 2012 Jasper Park Lodge Golf Club (Jasper Alberta) Key Learnings: Managing staff (30+ staff), writing employment agreement, performance management, payroll and budgeting, promoting club through media Assistant Golf Professional 2004 The Country Club (Brookline, MA.) Key Learnings: Running high-level tournaments, managing large retail volumes (over $1M / year), behavioral standards required of Head Professional at a Tier 1 club, dealing with demanding members Associate Golf Professional 2006 – 2009 Casa de Campo Resort (La Romana, Dominican Republic) Key Learnings: Managing inside and outside staff, setting operation- al plan and assigning duties, follow-up coaching and motivating staff, promoting golf services, building rela- tionships in a resort-like environment Assistant Golf Professional 2005 – 2007 St. George's Golf & Country Club (Toronto, Ontario) Key Learnings: Running member golf events, end-to-end portfolio management, prepping for / dealing with club committees, refining teaching methods Director of Golf 2012 – Present Shaughnessy Golf and Country Club (Vancouver, B.C.) Key Learnings: Managing self at senior club level, staffing, building a high-performance team, setting strategic plans and assigning responsibilities to managers 8 Education / Certification / Membership • Professional Golf Club Management Program, Georgian College, Orillia, Ontario (2004) • PGA of Canada Class "A" License (2008) • Executive Leadership Program, Cornell University (2011) • Vice President, Finance - Board of Directors, PGA of BC • PGA of Canada Golf Professional of the Year (2016) SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL Assistant 1975 - Canadian Trois Rivieres, Key Learnings: Working mid/senior-level self-management reaching positive Apprentice 1993 – Golf Les Key Learnings: Observing relationships and building program Program, CEO 1985 – Trois Rivieres, Key Learnings: Importance others, program), household environment Golf 1995 – Association Key Learnings: Communicating competitive students feedback.

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