Issue link: http://pgaofcanada.uberflip.com/i/892321
CAREER MAP TIM MOORE VOLUNTEER ROLES: Member, Canadian Professional Golf Association (1994 – present) Member, Ottawa Zone (1994-present) Member, Board of Directors, Ottawa Zone (2005) CURRENT ROLE: Head Golf Professional: St. George's Golf & Country Club YEARS IN CURRENT ROLE: 6 years WORK EXPERIENCE: 31 years CONNECT SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 10 YRS 7 YRS 4 YRS 4 YRS 6 YRS 31 YEARS Back Shop / Pro Shop Associate (part-time) 1983 – 1993 Highland Country Club (London, Ontario) Key Learnings: Basic back shop and club operations of a Tier 2 club, member relations, tee-time sheet management, self-management, how to deal with people Head Golf Professional 2006 – 2010 Thornhill Golf & Country Club (Thornhill, Ontario) Key Learnings: Leading a large team (35+ ee's), deploying an innovative teaching center, setting and achieving aggressive revenue goals, managing IT / accounting system implementation, created marketing plan to drive membership growth, accountable for financial results of pro shop and teaching facility Head Golf Professional 2002 – 2006 Ottawa Hunt and Golf Club (Ottawa, Ontario) Key Learnings: Plan and deliver new member services to drive revenue growth, innovative junior program delivery, assessed and improved efficiency of golf operation through new starting time technology, capital budget preparation, influencing club's Board of Directors First Associate Golf Professional 1994 – 2001 St. George's Golf & Country Club (Etobicoke, Ontario) Key Learnings: Assisted in hiring, training, managing staff, maintaining exceptionally high customer service standards, dealing with members at an elite private course, managing a national golf event Head Golf Professional / Director of Golf 2011 – Present St. George's Golf & Country Club (Etobicoke, Ontario Key Learnings: Developing high end men's/ladies' leagues, promoting exceptional customer service standards, building long-term relationships with members, listening and adapting club program and services, contributing to club's strategic vision, managing liaison with senior staff and Club officials Education / Certification / Membership • Bachelor of Arts (Finance), Bowling Green University, Bowling Green, Ohio (1994) • PGA of Canada Class "A" License, Canadian Professional Golf Association (2000) • PGA of Canada Management Training (2000 – 2005): · Teaching Levels 4 & 5 · Time Management · Mental Approach · Instructional Golf Swing · Elite Training Program · Junior Development Seminars 1 & 2 · Teaching Levels 1,2 & 3 CONNECT SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL Assistant Golf 1992 – Banff Key Learnings: Basic course Head 2003 Banff Key Learnings: Managing planning, succession Associate 1997 – Chateau Key Learnings: Hiring staff, General 2006 The Ranch Key Learnings: Managing marketing managing