Issue link: http://pgaofcanada.uberflip.com/i/1051475
SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 10 YRS 18 YRS 12 YRS 3 YRS 30 YEARS Back Shop Assistant, Waitress & Course Maintenance 1988 – 1998 (part – time) Candiac Golf Course (Candiac, Quebec) Key Learnings: Introduced me to and developed my passion for game of golf; understanding back shop and basic club operations; building relationships with fellow staff; how to deal with customers, importance of customer service and member relations; personal requirements related to self and time management. Physical Education Teacher (Substitute) 2002 – 2005 Cegep L'Assomption (L'Assomption, Quebec) Key Learnings: Importance of customizing programs for specific students; time and self-management; written and verbal communication; dealing with various student personalities; resolving conflict; motivating students to learn; collaborating with staff; being part of a team. Professional Golfer 2000 – Present Various Tours beginning with the LPGA Futures Golf Tour Key Learnings: Solidified my passion for game; increased my beliefs in the benefits of practice, per- sistence, and hard work; handling success and dealing with failure; accepting positive and constructive feed- back; managing stress; gaining perspective on life while building self-esteem and personal belief; building trust- ing relationships with coaches; refining my understand- ing of teaching and learning. President & Head Teaching Professional 2006 – Present Golf-Tonus PTMT Inc. (various locations, Quebec) Key Learnings: Overseeing a golf program from begin- ning to end; refining teaching approach by incorporating sport psychology principles to effectively teach adults, low/high handicaps, and competitive players; formation of company policies and creating a marketing strategy; building and managing a website; importance of cus- tomer experience to all aspects of golf operation; orga- nizing travel events; resolving complex people problems; managing events in different countries and culture. Education / Certification • Certified, Aerobic Dance Teacher (1992) • Bachelor's Degree, Physical Education, University of Quebec at Montreal (1998) • Master of Arts Degree, Physical Education, University of Montreal (2000) • PGA of Canada Class "A" Membership (2010) CAREER MAP SYLVIE SCHETAGNE FOLLOW CONNECT VOLUNTEER ROLES: • Players Council, Circuit Canada Pro Tour (2016-present) DIRECTOR OF GOLF: President & Head Teaching Professional: Golf-Tonus PTMT Inc. YEARS IN CURRENT ROLE: 12 years WORK EXPERIENCE: 30 years Noteworthy Achievements • Captain, Intersectional Team, Candiac Golf Club • Member, Quebec Speedskating 'B' Team / Olympic hopeful (1998-2000) • Member, Canadian Women's Tour • First women to qualify for a men's Quebec Open (2014) • Winner – Women's Ladies Professional Event SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL Back 1990 Fraserview Key Learnings: basic ers; building management; personal Associate 1995 Shaughnessy Key Learnings: golf professional operation; group and retailing; side a Associate 1992 – Point Key Learnings: the operations sifications er expectations codes meeting and organizational Education Professional • General Studies, • Bachelor of Science Tulsa, OK. (1983) • Hudson's Bay Customer Service • PGA of Canada • PGA of British (1992 – present) • PGA of Canada • UBC Executive • Nike Campus, Symposium (2003) • Financial Statement the Manager • BCIT Continuing • TPI Certified