Issue link: http://pgaofcanada.uberflip.com/i/1051475
WORK EXPERIENCE: years Professional N.B.) establish a viable self-management; ana- programs to fill a adapting and mod- Head Teaching entire operation; client issues in to competitive game and mental and physical implementing player se- coaches; dealing reading players situations. (1994-2000) Atlantic Region Coach (2003) Year (2015, 2017) Brunswick (2017) CAREER MAP COLIN ORR FOLLOW CONNECT VOLUNTEER ROLES: • Board Member, PGA of Ottawa Zone (1997-2004) • President, PGA of Ottawa Zone (2017, 2018) DIRECTOR OF GOLF: Director of Golf: Ottawa Athletic Club YEARS IN CURRENT ROLE: 12 years WORK EXPERIENCE: 35 years SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 5 7 6 5 YRS 4 YRS 5 YRS 3 YRS 9 YRS 1 YR 1 YR 7 YRS 12 YRS 35 YEARS 8 Back Shop Assistant 1983 – 1988 (part-time) Carleton Golf & Yacht Club (Manotick, Ontario) Key Learnings: How to interact and develop relationship with members and fellow staff of all ages; how to provide good customer service; basic operations of a private club; back shop operations, cart maintenance and tournament / event support; organizing and running junior clinics; improved personal awareness, discipline and self-management. Head Golf Professional 2000 – 2003 Mountain Creek Golf Club (Arnprior, Ontario) Key Learnings: Importance of adapting leadership behavior to expectations of the Head Professional role; hiring and training staff; managing all aspects of golf-related business at a public club; tested new ideas to improve pro shop revenues, inventory management, and cart sales; how to improve social and cus- tomer service experience to drive new member acquisition. 5 Associate Golf Professional 1992 – 1999 Carleton Golf & Yacht Club (Manotick, Ontario) Key Learnings: Continued refinement of teaching approach; learned the importance of having written club standards and policies; designing and implementing instructional programs for members; creating member-guest events and men's league competitions; importance of taking risks and doing 'new' things; initiated a junior program; lead the expansion of the club fitting and repair services. Head Golf Professional & Manager 2005 The Classic Golf Centre (Arnprior, Ontario) Key Learnings: Hiring and managing staff to align with operating schedule; establishing online / web marketing and promotion; designing and delivering a unique junior program to increase members; designed and promoted ladies and senior nights to drive revenue. 7 Assistant Manager & Teaching Professional 1988 – 1992 Pro Golf (Oakville, Ontario) Key Learnings: How to present a professional image; observing and assessing swing mechanics; refined per- sonal error detection, feedback, and teaching approach; introduction to the business of golf specifically inventory management and selling techniques. Associate Golf Professional 2004 The Marshes Golf Club (Kanata, Ontario) Key Learnings: Adjusting my behaviors to the expected customer service standards of a Tier 1 private club; refined the design and implementation of club's teaching programs for members; the unique program design and teaching approach needed to effectively teach women golf clinics; managing large-scale, high-end pro shop with increased sales and promotion. 6 Assistant Teaching Professional 1997 – 2006 (every off-season) Ottawa Athletic Club Golf School (Ottawa, Ontario) Key Learnings: The basic operations of a winter golf facility and school; importance of hiring top teaching professionals to the overall success of the school; need to develop personal style based on observing and work- ing with other top professionals; to remain humble and to never be afraid to ask questions and seek assistance from others; need to continuously learn. Director of Golf 2006 – Present Ottawa Athletic Club (Ottawa, Ontario) Key Learnings: Overseeing golf operations within a large multi-purpose athletic club; managing and leading a staff of other highly respected Head Teaching Professionals; working with staff to establish year-round programming including summer camps and junior programs; promoting an indoor winter program for up to 400 participants; how to create and deliver engaging seminars for members. 8 Education / Certification / Membership • PGA of Canada Class "A" Member (1998) • Vision54 Coaching for the Future (2005) • Titleist Club Fitting (2012) • CPR, First Aid, AED cardholder (2014) Noteworthy Achievements • Assistant Professional of the Year, PGA of Ottawa Zone (1997) • Competed in the PGA of Canada Assistants Championship (1997, 1999) • Published two articles, Flagstick Golf Magazine (2003, 2005) • Teacher of the Year, PGA of Ottawa Zone (2013, 2016) • Seminar Instructor, Ottawa Golf & Travel Show (2008-2018)