Issue link: http://pgaofcanada.uberflip.com/i/1051475
CAREER MAP RYAN ANDERSON CONNECT VOLUNTEER & COACHING ROLES: • Committee Member, Crohn's & Colitis Foundation, (1999-2007) • Assistant Board President, Vice-President, Tournament & Junior Director, PGA of Alberta (2000-2006) • Golf Coach – University of Calgary (2003 – 2008) • Mentor, PGA professionals (2012-Present) • Instructor, Ernie Els Autism Junior Clinics (2014-2016) CURRENT ROLE: Head Teaching Professional: Glencoe Golf & Country Club YEARS IN CURRENT ROLE: 5 years WORK EXPERIENCE: 22 years SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL 1 YR 4 YRS 4 YRS 14 YRS 5 YRS 22 YEARS Club Attendant 1996 The Harvest Golf Club (Kelowna, B.C.) Key Learnings: Basic operations of public resort-style club; key elements of a customer-focus culture; how to meet and build good customer relations; importance of one-on-one interactions; tee-sheet management; building relations with fellow staff; personal discipline and self-management. Associate Golf Professional 2001 – 2013 Glencoe Golf & Country Club (Calgary, Alberta) Key Learnings: Adapting leadership behavior to expecta- tions to a Tier 1 club; overseeing all facets of the club's junior and men's golf programming; establishing a professional liaison with men's and junior committees; marketing of club event and lessons; working with senior staff, management and board; establishing a customer-service culture; moti- vating, leading by example and working within a team of fellow professionals and staff. Assistant Teaching Professional 1999 – 2003 Seasonal GolfAround & ElleGOLF (Calgary, Alberta) Key Learnings: Importance of adapting instructional ap- proach for beginner and intermediate women golfers; refining overall teaching, feedback and communication approach to create a supportive, fun, and stress-free learning environment. Shop Assistant to Associate Golf Professional 1997 – 2001 Country Hills Golf Club (Calgary, Alberta) Key Learnings: Initial exposure to creating and deliv- ering junior programs; basic understanding of teaching and learning; hiring, onboarding, training, and managing staff; performance management; inventory and finan- cial management; monthly reporting; merchandise returns and orders; club repair. Education / Certification / Membership • Professional Golf Management & Business Administration Diploma, Lethbridge Community College, Lethbridge Alberta (1998) • PGA of Canada Class 'A' Member (2000) • Bachelor of Management, University of Lethbridge, Lethbridge Alberta (2003) • Certified - AimPoint Instructor • Certified - TPI Fitness Level 1 • Certified - TPI Junior Level 2 • Certified - Trackman Level 1&2 • Certified - US Kids Golf Instructor Course • Certified - Advanced Motion Measurement 3D Capture, Golf & Motion Analysis • Vision54 Coaching for the Future • Coach for New Competitors Program, PGA of Canada • Positive Coaching Alliance Double Goal Coach Program • Sports and Science Sam PuttLab Training • Dale Carnegie Course; Effective Communications & Human Relations • Club Fitter - Ping, Callaway, Titleist, Taylor Made Club • CPR, First Aid, AED cardholder Head Teaching Professional 2013 – Present Glencoe Golf & Country Club (Calgary, Alberta) Key Learnings: Developing programming, training and leading a team of instructors; establishing high stan- dards for teaching and coaching; refining management approach to that of Head Professional; promoting club programs and monitoring their performance; soliciting member feedback; developing and monitoring annual operating plans and budgets; writing monthly and quar- terly newsletters and articles. Noteworthy Achievements • Junior Leader of the Year Finalist, PGA of Canada (2014) • Junior Leader of the Year, PGA of Alberta (2014) • US Kids Top 50 Instructor (2015) • Teacher of the Year, PGA of Alberta (2016) • Teacher of the Year Finalist, PGA of Canada (2016) • US Kids Top 50 Instructor (2016) • Teacher of the Year, PGA of Alberta (2017) • US Kids Master Teacher & Top 50 Instructor (2017) • Teacher of the Year Finalist, PGA of Canada (2017) SENIOR PROFESSIONAL MID-LEVEL PROFESSIONAL EMERGING PROFESSIONAL Assistant, 1998 Nottawasaga Key Learnings: my passion pathway golf professional; self-management. Assistant 2003 Jasper Key Learnings: to have communicate with deep should and processes Manager, 2002 Thornhill Key Learnings: adapting styles; leader Assistant 2006 Bayview Key Learnings: and a and exceeding business; the need Noteworthy • Head • Apprentice • Head • Finalist,